Job Details

Apply

Social Care Agent

7100 Corporate Drive , Plano , TX
ID#4448

We're seeking a passionate and customer-centric individual to join our team as a Social Care Agent. In this role, you'll be the voice of Pizza Hut, managing and processing customer inquiries and brand-related comments on our social media platforms. Your primary goal is to provide timely and effective resolutions, ensuring a positive brand experience. You'll also collaborate with internal teams to escalate and resolve sensitive customer issues, contributing to our overall brand love and customer satisfaction.

Required Qualifications:

1+ years of customer care experience, either in-person, via phone, or online channels
Passionate about helping people: you are personable, sincere, humble, and want to solve the issues at hand
A team player: if someone needs help, you are the first one on the scene. You're more than willing to lend a hand and share your know-how
Flexible: Ability to adapt quickly to a changing environment
Discerning, practical, and insightful: able to work quickly to ensure we are keeping up with the social traffic as it occurs
Juggling skills…juggling tasks, that is. You can manage a large queue of tasks for action and recognize priority issues as well, and escalate with effective communication
Excellent organizational skills and attention to detail
Grammar Superhero, battling misuse of their, there, and they're everywhere you turn
Proven ability to deal with problems and solve them effectively with positivity
Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-tasking environment
Hybrid: Expected in office as needed (about three times per week) and possesses a high level of productivity when working remotely and in-office
Working a mix of morning, afternoon, and night shifts, including weekends and some holidays - 40 hours/5 days a week

Preferred Qualifications:

Bachelor's degree preferred, not required
Experience with the Microsoft Suite and the ability to quickly learn and adopt new tools
High level of comfort in web-based applications, social media platforms, and navigation between tools (Google, Facebook, Instagram, TikTok, and Twitter (X))

Salary Range: $20 to $22 per hour + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.