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Call Center Shift Manager

2785 Virginia Pkwy , Mckinney , TX
ID#b7756350-f9eb-45f4-92de-aeb7013efc1f

Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent contractors to ensure that we provide excellent Customer Service. Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert.

We can provide a flexible schedule, but business needs demand that many hours will be evenings and weekends when call volume is the highest.

No experience necessary, but MUST exhibit great communication skills, professionalism and maturity, and a desire to learn and grow.

Requirements

What are we looking for?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

Must be honest and friendly and a team player.
Must be able to get along and communicate easily with people.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.