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Operations Advisor

7100 Corporate Drive , Plano , TX
ID#3115

Pizza Hut is looking for a passionate Operations Advisor to join our team! This Operations Advisor will be responsible for the operational performance of franchise organizations and restaurants within their markets. They will work closely with franchisees and their leadership teams to implement strategies and processes that help drive a great customer experience and franchisee profitability. The Operations Advisor will also help support a Franchisee Business Partner with franchisee relationships within a given region within the US.

RESPONSIBILITIES:
  • Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a great customer experience
  • Responsible for driving improvement in key operations metrics by coaching franchise organizations and above restaurant leadership teams on proper use of available tools and tactics for improving operations and the customer experience; may lead workshops or bootcamps with restaurant leaders
  • Responsible for upholding brand standards by advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
  • Helps conduct operations performance diagnostics to identify operational issues and identify areas of opportunity in the restaurant. Creates detailed action plans for improvement (in partnership with franchisee) and works with Franchisee Business Partner to follow-up / ensure execution against plan.
  • As needed, helps support the roll out of new initiatives through helping create buy-in, assisting with training and on the ground support with franchisee partners
  • Develops effective relationships with above restaurant leaders (and restaurant managers and team members where applicable) that help enable sharing and implementation of ideas that drive performance
  • Deployed based on identification from FBP business planning, as needed to support critical initiatives, as well as bottom performers to enhance operational performance

FACTORS OF SUCCESS NECESSARY:

REQUIRED:
  • 8+ years of operations experience QSR, restaurant, retail, food and beverage, or similar industry, with 5 of those years within Pizza Hut (ideally with 1-2 years+ as above restaurant leader / area coach)
  • Strength in building and developing relationships
  • Deep knowledge of brand operational procedures and standards
  • Skilled in root-cause problem solving methodologies
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Reside in DFW preferred
  • Travel expectation approximately 70%

PREFERRED:
  • Bachelor's degree in business or related field preferred

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.