Job Details
General Manager
7940-B PLUM GROVE ROAD , Cleveland , TX
ID#36b855c2-2c31-469a-aefa-af40012f4cdc
Requirements
People Development
People are the highest priority of General Managers. The ongoing development of each manager is what creates the environment for success in the areas of HQSC, growth, and financial results. This works with the management team helping to select and develop qualified managers and hourly employees to assemble each unit's team. This is the only long term growth and success can be achieved and maintained.
Demonstrate superior credibility as a role model through leadership, communication, coaching, influencing, and integrity.
Builds effective teams by participating in the selection and training of new managers and employees.
• use the hiring zone and the interview questions for potential hires
• use the learning zone and hands on training to train new employees
• all employees have completed all learning zone modules for their position
Clearly sets expectations and direction through weekly manager meeting and quarterly customer mania training
• one training session per quarter and employees sign off and turned in with weekly folder
• manager meeting done weekly following meeting template
Communicate job performance through semiannual manager performance reviews, along with the Area Coach (AC).
• do performance appraisals on HE semiannually
• do performance appraisal on yourself semiannually
Works with AC, HE and management teams to set goals and action plans to improve operational and financial performance.
• set quarterly goals for store performance
• set quarterly goals for management staff
Ensures a positive and healthy work environment for all managers and employees.
• weekly, monthly, or quarterly contests
• use champs to reward and recognize
Quality, Service, and Cleanliness
Works with managers and HE weekly to improve the level of food quality, service, and cleanliness in each unit by conducting monthly HQSC.
• daily extras done and checked off for FOH and BOH list needs to be checked off weekly
• self HQSC done periodically
Works with AC and management teams to create specific and measurable action plans to improve HQSC and mystery call scores.
• go over HQSC standards and deviations with crew
• go over mystery call expectations with crew
Provides feedback and follows up with AC, management teams, and HE regarding the execution of the mystery call.
Clearly communicates issues to maximize the HQSC results and follows up with AC, management teams, and HE to get desired results (min 80)
Identify areas of focus and determine the priority of items to be accomplished within coach's area.
Provide clear communication and direct implementation on new programs and procedures in area.
Sales Growth
Verifies staffing levels in unit to ensure proper staffing to maximize sales on each and every shift.
Works with AC, management teams, HE to increase guest counts by attracting new guest and encouraging increased frequency through superior execution of HQSC standards.
• hold quarterly events for community involvement and raise community awareness
• do five business to business packs per week
Participates in the recruitment and training of each member of management and HE teams to communicate the philosophy of building sales.
Financial Results
Works with AC to create monthly, quarterly, and yearly financial goals.
Monitors control issues within each unit to verify consistent results against all financial control procedures.
• use SUS to forecast, schedule, post receipts, and champs.
• responsible for doing all inventories until someone is adequately trained and signed off by AC. When this is done GM must do two inventories per period and one must be the end of period inventory.
Displays clear communication and sets proper expectations with management teams regarding consistent financial performance.
Work Requirements
• work minimum of 40-45 hours a week if hourly and more if needed
• salaried managers work 50-55 hours a week and more if store underperforming or understaffed
• cover 9 peak periods a week
• close store at least 2 times a week (inventory counts as a close) if labor not ran
• schedule in to by 11:00AM on Friday and posted Friday after dinner rush
• exterior of store has good curbside appearance and getting all landscaping needs taken care of (all lights working properly)
• managers handle all customer complaints or problems
• phone scripts and procedures are posted
• let area coach know of any maintenance issues
• minimum of 5 day work week and max of 1 weekend day off unless approved by AC
• work every Friday nights unless AC approval
• available for store and AC to get a hold of at all times
• ultimately responsible for all aspects of day to day business
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.