7100 Corporate Drive
Plano, TX 75023

Social Care Agent

Description:

As a Customer Care Agent:
Customer Engagement & Satisfaction (90%)
  • Manage and process inbound customer service-related comments across Pizza Hut social media channels and provide a resolution to customers within designated response time
  • Escalation and triaging of sensitive customer issues to internal Pizza Hut teams and stakeholders for resolution
  • Collaboration with team members and team lead on challenging or sensitive cases, identifying and vetting the best approach to manage
  • End-of-shift knowledge transfers and information download sessions to ensure other team members are aligned and aware of current case items still in progress or needing attention
  • Remote work majority of shifts and expected in office as needed (about once per week)


Growth & Innovation (10%)
  • Report on activity and findings, concisely summarizing important community trends and insights that are relevant to the customer care program, team, Pizza Hut products and the overall brand
  • Participation in operational or technical platform trainings, as needed


As our ideal candidate, you are:
  • Passionate about helping people: you are personable, sincere, humble and want to solve the issues at hand
  • A team player: if someone needs help, you are the first one on the scene. You're more than willing to lend a hand and share your know-how
  • Flexible: Ability to adapt quicky to a changing environment
  • Discerning, practical, and insightful: you are also able to be flexible and work quickly to keep up with the social traffic as it occurs


EXPERIENCE (and other qualifications):

Pizza Hut has instituted a COVID-19 vaccination requirement for health and safety reasons. Pizza Hut requires that corporate employees be fully vaccinated against COVID-19 and be able to show proof of vaccination upon starting with the company as a condition of employment, subject to reasonable accommodation as required by law.
  • This role will require a mix of morning, afternoon, evening, weekend, and holiday shifts
  • Proven ability to deal with problems and solve them effectively
  • Positive, solution-oriented mentality
  • You have previous customer care experience either in-person, via phone or online channels
  • Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment
  • Self-motivated rock star and able to work independently as well as team up with the rest of the band when duty calls
  • Juggling skills…juggling tasks that is. You can manage a large queue of tasks for action and recognize priority issues as well as escalate with effective communication
  • Excellent organizational skills and attention to detail - just call you Captain Order
  • Grammar Superhero, battling misuse of their, there and they're everywhere you turn
  • Experience with the Microsoft Suite and the ability to quickly learn and adopt new tools
  • High level of comfort in web-based applications, social media platforms, and navigation between tools

Apply Now

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