7100 Corporate Drive
Plano, TX 75023

Network Operations Center (NOC) Engineer

Description:

- Experience in large enterprise Network Operations Center (NOC) with a focus on network surveillance and trouble ticket management.
- Experience in Incident, Problem and Change Management teams for large enterprises
- Experience in interacting with a demanding customer-base and ensuring credibility is maintained through solid delivery against commitments
- Strong deductive reasoning skill set and ability to drive complex troubleshooting
- Ability to maintain a professional demeanor and attitude while being assertive
- Ability to multi-task and make sound judgments in a fast-paced, high stress environment
- Ability to interact with people/groups of widely varying disciplines and backgrounds
- Ability to react to a dynamic environment
- Ability to remain calm and objective in a high-pressure environment
- Follows process and procedures that ensure Incident Management and Problem Management related action items are tracked and completed
- Adheres to the Incident, Problem and Change Mgmt. processes, policies and procedures
- Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business
- Minimum experience - 10 years in large enterprise Network Operations Center (NOC)

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