7100 Corporate Drive
Plano, TX 75023

Experience Design Manager

Description:

This high-profile role in our organization owns the connection of the brand and UX in our customer touchpoints by creating world-class, human-centric experiences with state-of-the-art visual design and innovative interactions.
- Must be fully vaccinated by January 3, 2022, subject to reasonable accommodation as required by law. Proof of vaccination required.

What you bring:
- You will help set the direction and vision for a growing team on multiple platforms and set the bar for quality by example, with energy and passion

- You will have a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem all with the goal of delivering the brand promise through the customer experience

- You have incredible human-centered design expertise and can facilitate design-thinking and innovation workshops

- You thrive working in a fast-paced, dynamic environment, moving frequently from project to project and even platform to platform

- You have a strong understanding of design and the behaviors that drive conversion amongst users

- You have strong business acumen and a knack for creative problem-solving

- Your passion for design and innovation pushes you beyond what's always been done and explores transformative experiences

- You inspire and lead a team of designers to think and approach their work in the same innovative way

Desired Experience:
- 6+ years of design experience

- A strong portfolio that demonstrates your experience, storytelling, and design presentation skills

- Must be able to communicate complex, sometimes abstract concepts clearly and persuasively

- Experience in UX design, including information architecture, user flows, conceptual and detailed wireframing and prototyping

- Experience with design tools such as Sketch, Principle, Invision and Figma

- Passionate about best-in-class design and customer experience

- Experience leading a team of designers
Role & Responsibilities:
- Responsible for driving design of innovative digital & restaurant user interfaces that brings our brand to life across our shopping experience that result in improved user productivity, interaction and simplicity across channels (micro) and customer journeys (macro) Drive the design vision and create the space for others to collaborate Have knowledge of and regularly monitor UX industry trends to drive innovation across every touchpoint

- Demonstrate deep understanding and creative ownership of user touchpoints, with a critical eye toward brand consistency, alignment to strategy, user empathy, product knowledge, conversion, and customer loyalty. Lead a technology informed design approach that maintains an open dialogue with engineering and business partners while pushing boundaries to enhance customer interactions

- Lead with human-centered and data-driven design principles, aligned with revenue, efficiency, and CX business objectives

- Participate in strategy and brainstorm sessions with stakeholders, to help articulate and define their goals

- Identify and utilize design principles and how they should play a role in specific features or experience

- Lead the team in the creation of wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, define / create visual language, mood boards, story boards and other design specification material
Bonus points:
- Consulting experience

- Multi-brand industry experience

- Design-thinking certification

Yum is instituting a COVID-19 vaccination requirement for health and safety reasons. Effective January 3, 2022, Yum requires that corporate employees are fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law.

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