7100 Corporate Drive
Plano, TX 75023

Director, Incident and Compliance

Description:

As a Director, Incident and Change Management, you'll be part of a team of smart, highly skilled technologists and managers who are passionate about ensuring we deliver quality incident, problem, and change management. Your work will entail ensuring our platforms that sell pizza are up and operational, from our in-store technology to our cloud-based e-commerce channels. Our team is co-located and agile, with central technology hubs in Chicago and Plano.

We're looking for people who have
- Experience in leading Incident, Problem, and Change Management teams for large enterprises

- Experience in interacting with a demanding customer base at senior levels and ensuring credibility is maintained through solid delivery against commitments

- Strong deductive reasoning skill set and ability to drive for decisions

- Ability to maintain a professional demeanor and attitude while being assertive

- Ability to multi-task and make sound judgments in a fast-paced, high-stress environment

- Ability to interact with and influence people/groups of widely varying disciplines and backgrounds

- Ability to react to a dynamic environment

- Ability to remain calm and objective in a high-pressure environment

- Provides appropriate executive-level status updates/reports, metrics and undertakes review sessions with senior Technology and Business leaders

- Using ITIL Best Practices, oversees the Incident, Problem and Change Management Teams and Tech Leads for each area

- Champions and promotes the benefits of Incident, Problem, and Change Management processes

- Develops processes and procedures that ensure Incident Management and Problem Management related action items are tracked and completed

- Monitors adherence to the Incident, Problem, and Change Mgmt. processes, policies, and procedures

- Experience directing Disaster Recovery exercises and executing resulting remediation plans

- Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business

- Minimum B.S. degree

- Experience with Agile teams preferred

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