7100 Corporate Drive
Plano, TX 75023

Digital Content Business Analyst

Description:

The Digital Content CAR Business Analyst manages requirements related to all Franchisee Promotions launches on PizzaHut.com. The Business Analyst accomplishes this by partnering with all stakeholders to understand the franchise vision and needs, align that to business initiatives, identifying all requirements gaps, and then writing user stories for implementation. The Business Analyst works closely with the Menu Management Team, Project Manager and Content Analysts to seamlessly complete tasks and also manage support tickets affecting the franchisee digital experience.
Key Responsibilities:
- Act as the owner for franchisee CAR promotions requests on PizzaHut.com
- Manage support ticket intake
- Write JIRA stories for CAR requests, support tickets related to content needs, and team adhoc requests
- Create documentation for new processes or structures
- QA CAR and Support content set-up
- Understand the business structure and initiatives to view the teams work holistically to align CAR, Support, and QA needs
Minimum

Requirements

- Bachelor's Degree
- 2-3 years in a Business Analyst role
- eCommerce experience
- Advanced Excel experience
- Extremely organized, detail oriented, and self-motivator
Preferred

Requirements

- Collect functional and non-functional requirements from Users, Customers, and Stakeholders using a variety of common techniques
- Evaluate performance of existing solution, assess proposed solution, and determine requirements for transition from current state to future state
- Build bonds, inspire, influence and develop others while managing conflict, establishing teamwork, and remaining open to change
- Envision a desired future, and translate this vision into broadly defined goals or objectives and a sequence of steps to achieve them

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