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Analyst, CRM

7100 Corporate Drive , Plano , TX
ID#3762

Onsite Role in Plano, TX 3 days per week

This role is critical to enabling the CRM team in their efforts to drive accelerated growth in the business. The incumbent will be responsible for executing franchisee email requests, shepherding the creative development process of all CRM communications, leading the QA efforts for national and local sends, and managing the standard reporting of the team's efforts.

Primary Responsibilities:

Local Email Marketing: Manage the intake process with franchisees, ensuring their needs are met by the team to drive local customer marketing for their business
Creative Development Process: Work with digital agency to project manage the development of all CRM communication from briefing to creative reviews to legal approvals and deployment
QA National & Local Sends: Support the team in tracking the testing process to ensure all milestones are completed and approved before going live
Analytics Support: Work closely with the Data & Analytics team to improve dashboards and translate results into digestible reports for leadership. Monitor fraud and alerts, ensuring escalation is in place for any critical issues

Knowledge and Skills Required:

You will be required to attend the Plano, TX office 3 days a week on Tuesday, Wednesday and Thursday.
1-3 years of industry/QSR, agency or marketing experience, and/or project management role
Excellent teamwork, interpersonal skills, and desire to learn and grow
Strong attention to detail and proofreading skills
Time management skills and resourcefulness
Team player, reliable and excited to take on new tasks

Salary Range: $78,000 to $88,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.